threatening to leave negative feedback if the buyer will not handle problems in the way you desire. One thing you should not do is engage in " feedback extortion", i.e. Most respond very well to this and bend over backwards to make things right. I always try to contact sellers directly first (without asking ebay for a refund, etc) to resolve any issues. It was much easier for a bad seller to string naive buyers along with promises of delivery and/or refunds until the time window for ebay customer service resolution was past. Something that may not be obvious to new ebayers is that the system for resolving issues is far more formal now than it was years ago. So I don't think this deserves a negative, but if he does it a lot then neutral feedback is likely to add up.
#Ebay feedback extortion full#
In the case of a seller who cancels your order and says the item was sold to somebody else, it is hard to show that you were harmed as long as you received a full refund. Or if you send back an item and the replacement is not as promised this is a real problem that may be hard to resolve. On the other hand if you bought a vase and received a brick, that is a different matter.
So if you buy something, and it arrives broken, and the return and a refund go through in the normal way, then I don't really think this deserves negative feedback. The purpose of negative feedback is to identify "bad actors" who do not want to provide the value that they seem to be promising.
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